FREQUENTLY ASKED QUESTIONS
GateTrips questions, answered.
Clear answers about our services, offices, partner sign-up, visas, payments and refunds.
Common questions
What is GateTrips?
GateTrips is a B2B travel marketplace established in 2017, with offices in Dubai and Sialkot. It connects travel agencies, tour operators and corporate buyers with worldwide hotels, airport transfers, tours and activities and visa assistance.
Who is GateTrips for?
GateTrips is built for the travel trade: travel agencies, tour operators, corporate travel buyers and supply partners such as hotels and transport providers. See our solutions for each type of partner.
Which travel services does GateTrips offer?
Hotel booking, private and shared airport transfers, tours and activities, and visa assistance, including UAE visas and selected international tourist visas. These can be combined in a single itinerary.
Where are the GateTrips offices?
Dubai office: City Avenue Building, 8th St, Port Saeed, Deira, Dubai, UAE (+971 50 1055214). Pakistan office: 1st Floor, Sky Lark Building, Kutchery Road, opposite Govt Commercial Training Institute, Mohalla Water Works, Sialkot (+92 300 6269156).
How do I become a GateTrips partner?
Fill in the partner application, or contact sales@gatetrips.com or WhatsApp +971 50 1055214. Our team reviews your application, verifies your business and sets up your partner login.
How do travel agents log in?
Approved partners use the Agent login button at the top of the website, which opens the GateTrips booking portal at portal.gatetrips.com.
Does GateTrips cover hotels worldwide?
Yes. GateTrips offers hotel inventory across destinations worldwide, with live rates and availability for partners through the online portal. See the destinations page for popular locations.
Can GateTrips help with visas for other countries?
GateTrips provides UAE visa processing and assistance with selected international tourist visas. Availability depends on the destination, so contact our team with the country and nationality and we will confirm what we can support.
Which payment methods are accepted?
Online payments are accepted by Visa and MasterCard credit or debit card in AED. Multiple bookings may appear as multiple postings on the cardholder statement. Full terms are in our disclaimer.
How are refunds handled?
Refunds, where applicable, are made only through the original mode of payment. No-shows without prior notice are treated as cancellations and are not refundable. Rules for each booking depend on the supplier policy shown at the time of booking.
What are net rates and markup in B2B travel?
A net rate is the supplier price before any margin. Markup is the amount an agency adds on top to set the price its client pays. Read the full explanation in Understanding net rates, markup and commission in B2B travel.
How can I contact GateTrips?
Email sales@gatetrips.com, call or WhatsApp +971 50 1055214 (Dubai) or +92 300 6269156 (Sialkot), or use the contact page.