PARTNER GUIDE
Booking trips for elderly travellers and guests with mobility needs
Published October 27, 2026
Elderly travellers and guests with mobility needs are often more loyal clients than any others, because they value an agent who takes the time to get the details right. The key is to ask the right questions early and to confirm every special need with the hotel.
Begin with an honest conversation. Ask whether the traveller can climb stairs, walk long distances or stand in queues, whether they use a wheelchair or walking aid, and whether they have dietary or medical needs. Do this politely and privately, and make clear that you are asking in order to plan a comfortable trip.
Check the practical details of the hotel. Look at whether there is a lift, whether the room is on a low floor or close to the lift, whether there is a step-free entrance and whether bathrooms have a walk-in shower or grab rails. Photos and descriptions can be incomplete, so ask the hotel directly.
Plan the journey as well as the stay. Choose flights with sensible connection times, arrange assistance at the airport where available and book transfers in vehicles that are easy to get into. Allow extra time between activities and avoid very early starts.
Confirm everything in writing. Special room requests are often subject to availability, so ask the hotel to confirm them and tell the family clearly what has been confirmed. Do not give medical advice, and encourage the traveller to check with their doctor and their insurance before the trip.